State Farm® Insurance Agent Tim Lane

"Had a not so great experience with a state farm office and ended up calling this office instead to discuss in detail what I was looking for and what I was needing. This office was great especially because they know what the other office had done wrong and was willing to be a mediator to try and help without me switching to another office. I ultimately switched because this showed me this office had the skill and knowledge to work with what I needed."

"I've been with state farm for almost 4 yrs this office is horrible with communication and every few months they increase my monthly rate. Never had an accident or even a ticket the whole time but it keeps going up and they have no good excuse as to why. Finally looked at several different companies and all would give me the same thing if not better for over $100 cheaper every month. Just save yourself the money and headache and go somewhere else."

"Tim was sick at home. I had an urgent and odd circumstance that couldn’t be handled through the State Farm website or call center. He literally got out of bed and drove to the office to personally take care of this urgent matter. He saved the day!!! He truly cared and took action. Thank you Tim!"

"I am so grateful to Tim Lane & his amazing staff! My car was hit while parked. I filed through the guy's insurance (Bristol West - WHAT A JOKE THEY ARE!!) - After weeks of not hearing from them, I filed through my own on a Friday.. Within 1 HOUR, my car was already set up for a tow for Monday morning. Wednesday afternoon rolls around and I get a call that my car is a total loss. Super crappy, but I am so grateful to Tim Lane & his staff for making this experience that much easier and for assuring me that because I am not at fault that my premium will not go up. Pretty amazing cause that is exactly why I did not want to go through my own insurance!! I appreciate you guys so very, very much!! BEST INSURANCE FOLKS EVER!!! Glad my father recommended you!! <3"

"Will is amazing! Excellent customer service."

"Tim has been extraordinarily responsive and professional. He takes very good care of his clients and I plan to be a lifelong client of his."

"Tim Lane went above and beyond the parameters of service that an insurance company provides … All I can say is that I was in the insurance industry at one time and I never heard of ANYONE doing what he did for me and this is THE OWNER ! … I will guarantee that type of effort trickles down to his agents … Been with Tim Lane State Farm for over 5yrs and I could not be happier !"

"If you're in the market for insurance, check here first. Not only do they have great rates, they treat you like family. From the moment you walk through the door, they understand you are an individual and anticipate your needs."

"Tim has been my agent for years. My wife and I have 8 cars, our house, a couple rentals and an umbrella. We had a meeting with Tim on Wednesday and he was able to get us better insurance for less money. It was great to sit down with Tim and get his help. Thank You"

"Tim Lane is awful, I would highly suggest if you have an 80k+ car to not use State Farm and do not use Tim Lane. My car got vandalized and State Farm would not cover the cost to fix it.They claimed the damage was to much and told me my rates wouldn't go up then later messaged me that my rates were going up $40 more a month. They told me before i filed the claim everything would be covered since i have full coverage. State Farm has terrible reviews for a reason. Save yourself the time and the Hassel and find a better company. Tim will try and tell you everything you want to hear but then won't back it up when your car gets damaged. STATE FARM DOES NOT WANT TO FIX YOUR CAR THE WAY IT WAS ORIGINALLY."

"Absolutely amazing guy"

"Tim and staff are friendly, efficient, and professional."

"Tim has been my agent since I moved to Spokane 5 years ago. Tim understands my needs and offers great advice. Equally important, his support team is very knowledgeable and responsive. Highly recommend."

"Amazing service and very knowledgeable about everything you need to know. They offer so much and are the cheapest insurance in town."

"I love the fact that I was able to get the policy that I was looking for. The agent was very helpful and was able to speak to me in common language so I could understand the policy I was getting. But no health insurance. That was the main reason for me to go there. Overall a 4 and a half star experience."

"Cheapest insurance I could find."

"I love these guys. One of the best in the business."

"Very helpful highly recommend"

"Very nice office, friendly front office staff and Tim Lane was very informative yet laid back. Perfect combo!"

"Tim and his entire team have been so wonderful to us! Our washer flooded our condo and through the entire process Tim and his team checked in with us. Any time we had issues with the insurance adjuster or the contractor we used, Tim was there to advocate for us. In the end they took the best care of us. I have never been taken care of with an insurance company as they have. I can’t recommend them enough!!! We have our homeowners, car and life insurance through them. Thanks again, Tim!!"

"Tim Lane and his staff are awesome. They go out of their way to help their customers. Tim always finds the best deals to save you money. I've been a happy customer for 2 years now."

"Hands down the absolute best insurance company around!"

"We love Tim Lane. He's very friendly and personable. His office has been helpful the few times I've needed to call, and when my husband had a fender bender he was delighted that they asked if he was okay before getting to the nitty-gritty."

"Ran my girlfriend through the ringer with her refund check she was supposed to receive, she has been calling them since July with no check in the mailbox yet. Always the response is “oh sorry we will get it out” and she calls back and the response is “oh someone didn’t send it?” Extremely unprofessional."

"Upon moving to Spokane Valley I stumbled on their office and was very happy with the service and pricing at that time over a year ago. Flash forward to now still a happy client. Never any issues and I recently went back in to update my life insurance. While there I curious about adding my husband to the policy. After hearing the quote we immediately cancelled his current one and switched him over to State farm with Tim saving us $100! I highly recommend Tim and his staff! The ladies in the office are always so welcoming and ready to help too!"